Careers

Ref. PJ2408-0378
Job Title: Heavy Truck Service Advisor
Employer Industry: Group of Companies
Work location: Umm Al Quwain, UAE
Salary: as per the industry norms
Experience: Minimum of 2 years of Heavy Truck (Deisel Engine) maintenance experience
Requirements: relevant degree In Mechanical Engineering
ONLY Candidates who are currently available in UAE and can join Immediately (within 5 days maximum) will be considered

Please watch the following video https://youtu.be/XdimKojvZlg
 
Primary Purpose of the Role
The Workshop Service Advisor will be responsible for ensuring the seamless operation of the workshop, serving internal clients (own fleet) predominantly from a Heavy Diesel or Automotive background. This role involves liaising with internal-customers(own fleet drivers), management, and technical staff, conveying internal-customer requirements and concerns accurately to the workshop, managing repair orders and invoicing, advising on future maintenance requirements, and maintaining the highest levels of fleet efficiency.

Key Responsibilities

Internal-Customer (own fleet) and Stakeholder Liaison:

• Act as the primary point of contact between internal clients (own fleet), management, and workshop staff.
• Communicate all internal-customer requirements and concerns accurately and promptly to the workshop team.
• Provide updates to management on the progress of the fleet repairs and maintenance.

Repair Orders and Invoicing:

• Manage the daily flow of repair orders from initiation to completion.
• Ensure accurate and timely invoicing for all services rendered.
• Maintain detailed records of all repair orders and customer interactions.

Maintenance Advice:

• Assess vehicle and equipment conditions and provide clients with professional advice future maintenance requirements.
• Schedule and coordinate preventive maintenance activities to minimize downtime.

Internal-Customer Satisfaction:

• Strive to maintain the highest levels of fleet-efficiency through effective communication and efficient service delivery.
• Address and resolve any internal-customer (own fleet) complaints or issues promptly and professionally.

Operational Efficiency:

• Work closely with the Workshop Supervisor and technical staff to ensure smooth and efficient workshop operations.
• Assist in the planning and allocation of resources to meet service demands.

Administrative Duties:

• Prepare and present regular reports on workshop activities, and operational performance.
• Maintain up-to-date knowledge of industry best practices and standards.

Qualifications & Experience

Experience:

• Proven experience as a Service Advisor within a Heavy Diesel or similar environment.
• Demonstrated experience in managing high volume repair orders, invoicing, and interactions.

Mechanical Knowledge:

• Strong mechanical knowledge and background, with the ability to understand and communicate technical issues effectively.
• Familiarity with heavy diesel and automotive systems and components.

Time Management:

• Outstanding time management skills, with the ability to prioritize tasks and manage multiple responsibilities simultaneously.
• Ability to work under pressure and meet tight deadlines.

Communication Skills:

• Exceptional verbal and written communication skills, with the ability to convey information clearly and concisely.
• Strong interpersonal skills, with the ability to build and maintain positive relationships with internal clients and team members.

Additional Requirements

• A commitment to continuous improvement and professional development.
• A valid driver’s license, with a preference for a Heavy Vehicle license.
• Proficiency in using computer systems and software related to workshop management and invoicing.

For a better experience please Note the following:
Please read the description carefully as it has all the available information
We do not have any representatives acting on our behalf (all communications are made from our official number / or our official social media accounts)
We never request any payment from the candidates (You do not have to pay anything to us).
If you do not hear from us within the next 3 weeks, it means your profile was not successful
Please do NOT call or WhatsApp asking for application status or asking for new job openings (All Job Vacancies are mentioned on our website www.creativehrc.com/careers)
The only way to consider and process your CV is by applying on our website (CVs sent by WhatsApp or email will not be considered and will be deleted)
Good Luck